親愛的 My Me Time 顧客：
感謝閣下支持My Me Time。我們始終秉持嚴謹標準，致力為每位顧客提供優質商品與可靠的服務體驗。為保障雙方權益，請於確認訂單前，詳閱以下各項銷售、退換及售後條款。
【銷售、退換及保養條款】
1. 訂單確認與銷售原則 本平台所有交易均為最終銷售。當顧客完成付款並接獲訂單確認通知後，交易即告確立，恕不接受任何形式的訂單取消、規格變更、退貨、更換或退款要求。適用原因包括但不限於：
- 個人主觀意願改變或後悔購買
- 誤選規格（如尺碼、顏色、型號或款式）
- 個人因素或收件條件變動
除下述「瑕疵商品處理」所列之特殊情況外，本政策涵蓋全站所有商品。
2. 瑕疵商品處理安排 若閣下於簽收時發現商品存在瑕疵（例如原廠製造瑕疵、非人為破壞、組件缺失、規格與描述嚴重不符，或具實質功能障礙），請於簽收日起計 7 天內（以物流系統顯示之派遞日期為準）與我們的客戶服務團隊聯絡。
申請時請備妥以下證明資料：
a. 訂單編號
b. 清晰反映問題之相片或短片
c. 瑕疵情況簡述
3. 經本公司審核並確認屬於商品瑕疵後，將按以下方式處理：
- 更換新品：優先為閣下免費更換同款商品（視乎現貨庫存而定），當中涉及退回瑕疵品及補發新件的相關運費均由本公司承擔。
- 退款或購物金：若該商品已無庫存，本公司將依情況退還等額之商店購物金，或安排退款（退款範圍僅限商品本身售價，原訂單之基礎運費及折抵之優惠恕不包含在內）。
本公司保留對退回實物進行複檢之權利。若發生以下情事，恕無法提供退換或退款服務：
- 損壞源於不當操作、疏忽、意外、自行拆解修訂或自然正常耗損
- 簽收後商品已遭穿著使用、清洗、剪標、修改或人為受損
- 超出 7 天之通報處理期限
4. 特殊限制商品 基於公共衛生、安全考量及特殊銷售協議，以下類別商品原則上不適用退換政策（若有重大瑕疵，本公司將依個案獨立審查）：
- 個人護理用品、貼身衣物、美妝護膚品、食品與各類消耗性商品
- 隨單贈品、試用體驗裝
- 結帳頁面或商品描述中明確標註「特價出清」、「不可退換」之特賣商品
5. 產品保養服務 特定商品享有原廠提供之一年有限保固。送修時請出示完整原包裝、購買憑證及隨附之保養卡（保用證）。若未能出示完整憑證，原廠有權拒絕提供免費保修服務。
【私隱政策】
本私隱政策說明本網站（以下簡稱「本店」或「我們」）如何收集、使用、保存及保障顧客所提供的個人資料。本店承諾遵守香港《個人資料（私隱）條例》（第486章）之相關規定。
一、收集的個人資料類型
當你使用本店網站、下單購物、登記會員或參加推廣活動時，我們可能會收集以下資料：
- 姓名
- 聯絡電話
- 電郵地址
- 送貨地址
- 付款相關資料（如付款平台交易紀錄，不包括完整信用卡資料）
- 購物紀錄及偏好
- IP 位址、瀏覽器類型及網站使用紀錄（用於網站分析）
二、個人資料的使用目的
我們收集你的個人資料，主要用於以下用途：
- 處理訂單、付款及安排送貨
- 客戶服務及售後跟進
- 發送訂單確認、物流通知及重要資訊
- 推廣產品、優惠、最新消息（包括電郵、SMS 或即時通訊平台）
- 進行內部統計、分析及改善服務質素
- 防止詐騙或非法活動
如資料將用於直接促銷用途，我們會按照法例要求提供選擇退出（opt-out）安排。
三、個人資料的披露及轉移
本店不會出售、出租或交換你的個人資料予第三方。但在以下情況下，我們可能會向相關第三方披露必要資料：
- 物流公司（用於送貨）
- 付款服務供應商（用於處理付款）
- 技術服務供應商（如網站、系統或行銷工具）
- 法律要求或政府部門合法要求
上述第三方僅可在指定用途下使用相關資料。
四、資料保存
我們只會在達成收集目的所需的期間內保存你的個人資料，或按法律要求保留。當資料不再需要時，將會安全刪除或匿名化處理。
五、資料安全
本店採取合理的技術及管理措施，以保障你的個人資料不被未經授權存取、使用或洩露。但請注意，互聯網傳輸並非百分百安全，我們無法保證資料的絕對安全。
六、查閱及更正個人資料
根據《個人資料（私隱）條例》，你有權：
- 查閱我們所持有的你的個人資料
- 要求更正不準確的資料
- 要求停止使用你的資料作直接促銷用途
如有相關要求，請透過以下方式聯絡我們。
七、Cookie 的使用
本網站可能使用 Cookie 以提升用戶體驗及進行網站分析。你可透過瀏覽器設定選擇是否接受 Cookie。
八、私隱政策的修改
我們保留不時更新本私隱政策的權利，任何修改將於本網站公布，恕不另行通知。
九、聯絡我們
如對本私隱政策或你的個人資料有任何查詢，請聯絡：
電郵：[email protected]
（或）WhatsApp：+852 5586 5139
_________________________________________________________________________________
Dear Valued My Me Time Customer,
Thank you for supporting My Me Time. We uphold rigorous standards and are dedicated to providing every customer with premium products and a reliable service experience. To protect the rights of both parties, please read the following sales, return, exchange, and warranty terms carefully before confirming your order.
【Terms of Sale, Return, Exchange & Warranty】
1. Order Confirmation and Sales Principle
All sales on this platform are final. Once payment is completed and an order confirmation notice is issued, the transaction is formally concluded. We do not accept any cancellation, specification modification, return, exchange, or refund requests for any reason, including but not limited to:
- Change of mind or buyer's remorse
- Selection of incorrect specifications (such as size, color, model, or style)
- Changes in personal circumstances or delivery conditions
Except for the specific conditions outlined under "Defective Item Handling" below, this policy applies to all products across the site.
2. Defective Item Handling
If an item is found to be defective upon receipt (e.g., manufacturing defects, non-human-induced damage, missing components, material discrepancy from description, or functional failure), please contact our customer service team within 7 days of delivery (based on the delivery date indicated in the tracking system).
Please have the following documentation ready upon application:
a. Order number
b. Clear photographs or video recordings showing the defect
c. A brief description of the issue
3. Remedial Actions and Limitations
Upon verification by the Company confirming the defect, the issue will be handled through one of the following methods:
- Product Replacement: Priority will be given to offering a free replacement of the identical item (subject to stock availability). All shipping fees associated with returning the defective unit and dispatching the replacement will be borne by the Company.
- Refund or Store Credit: If the item is out of stock, the Company may, at its discretion, provide store credit of equivalent value or arrange a refund (refunds are limited to the product purchase price only; original shipping fees and applied promotional discounts are non-refundable).
The Company reserves the right to inspect returned items. Returns, replacements, or refunds will not be granted under the following circumstances:
- Defects or damage resulting from improper use, negligence, accidents, unauthorized alterations or repairs, or normal wear and tear
- The product has been worn, used, washed, altered, or damaged, or has had its tags removed after delivery
- Requests submitted after the 7-day notification period
4. Special Restricted Items
Due to hygiene, public safety, and specific commercial restrictions, the following categories are strictly non-returnable and non-refundable (in the event of major defects, claims will be reviewed on a case-by-case basis):
- Personal care items, intimate apparel, cosmetics/skincare products, food, and consumable goods
- Complimentary gifts and trial/sample sets
- Items explicitly marked as "Final Sale" or "Non-Returnable" on the checkout page or product description
5. Product Warranty Service
Certain products come with a one-year limited manufacturer warranty. For warranty service, please present the intact original packaging, proof of purchase, and the accompanying warranty card. Failure to provide complete documentation may result in the manufacturer declining free warranty service.
【Privacy Policy】
This Privacy Policy describes how we collect, use, store, and protect your personal data when you visit or make a purchase from this website (“the Site”). We are committed to complying with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) (“PDPO”).
1. Personal Data We Collect
When you visit the Site, place an order, register an account, or interact with us, we may collect the following personal information:
- Name
- Contact number
- Email address
- Shipping and billing address
- Order and transaction details
- Payment information (processed securely by third-party payment providers; we do not store full credit card details)
- IP address, browser type, and browsing behaviour on our Site
2. Purpose of Collection and Use
We collect and use your personal data for the following purposes:
- To process orders, payments, and delivery
- To provide customer service and after-sales support
- To send order confirmations, shipping updates, and service-related notifications
- To send promotional materials, offers, and marketing communications (via email, SMS, or messaging platforms), subject to your consent
- To improve our products, services, and website performance
- To prevent fraud and unauthorized activities
You may opt out of receiving marketing communications at any time.
3. Disclosure of Personal Data
We do not sell, rent, or trade your personal data to third parties. However, we may share necessary information with trusted third parties for operational purposes, including:
- Logistics and delivery service providers
- Payment gateway providers
- Website hosting, system, or marketing service providers
- Government authorities or regulators where required by law
These parties are only authorized to use your data for the specified purposes.
4. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws. When data is no longer required, it will be securely deleted or anonymized.
5. Data Security
We take reasonable technical and administrative measures to protect your personal data against unauthorized access, use, or disclosure. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.
6. Access and Correction of Personal Data
Under the PDPO, you have the right to:
- Request access to your personal data held by us
- Request correction of inaccurate or incomplete data
- Request us to stop using your data for direct marketing purposes
- Requests can be made by contacting us using the details below.
7. Use of Cookies
Our Site may use cookies to enhance user experience and analyze website traffic. You may choose to disable cookies through your browser settings; however, some features of the Site may not function properly.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be posted on this page without prior notice.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
or WhatsApp: +852 5586 5139
